Archicad 29 BIMcloud SAAS very slow

[Maria Calogeropulos]

Hi!

We are experiencing problems with Archicad 29 and BIMcloud SaaS in our company. When working in a Teamwork file, we frequently encounter errors, or the system becomes very slow. Is anyone else experiencing the same issues? We don't see the same problems in Archicad 28. 

This happened every day since november when we started working in AC29. 

Kind regards,

Maria

[Tom Van Acker]

Hi Maria,

I don't know if this can help:

We work on Mac and had similar problems in AC 27 -> 29

It turned out that the iCloud+ subscription adds a private network relay that filters and slows down any network traffic. If you work on a Mac and have an iCloud+ subscription: turn of Private Relay in the iCloud settings!

Kind regards,

Tom

[Patrick M]

I started a thread on the forum over a year ago about how absurd teamwork opperations have been getting... it seems like the move to 29 took that post to mean teamwork was working too well... because it's gone to complete **** since the new year.
beyond the volume of t/w warnings and opperation failures I am getting, I am also seeing projects that show send/receive successful on the bimcloud manager, but users are routinely losing work. Like s/r may show its ok, but it acts as a big "undo" for all work done since the previous s/r.

[Patrick M]

here's my experience with the gloriously awful t/w operations since AC27:
https://community.graphisoft.com/t5/Teamwork-BIMcloud/BIMcloud-warnings-are-getting-out-of-control/m...

[Lingwisyer]

Poor routing? Did you try a traceroute while Private Relay was on to compare latency?

Edit: Apparently that doesn't work...

[Maria Calogeropulos]

Hi, thanks for your answer! We don't have iCloud+.

Have a nice day!

[Patrick M]

Maria, please reach out to your local support tech support, resellers, or any other GS contact you have for reporting bugs.
I am currently in a info exchange with our graphisoft tech support and local rep, as we have been losing work due to these warnings (archicad is failing to send changes, and even reverting to old data after s/r).
I think the more people that report this through official channels, the more likely graphisoft will take this bug seriously. Right now, as may be apparent from that other forum link I shared above, I feel like I'm the only one voicing this issue... and one crazy person obsessively posting on the forum doesn't feel like a motivator for Graphisoft to develop a BIMcloud solution that actually works.

[Lee KiSeong]

I am experiencing the exact same issue. It is a terrible experience—the first time in 14 years I have encountered something like this. It is happening exclusively in Archicad 29.

 

[Patrick M]

I was getting those same warnings in 28; but it was a weekly occurrence. Now I get designers sending me t/w warnings and bugs hourly.

[Lee KiSeong]

The despairing part is that Graphisoft has absolutely no idea what the cause is. That makes me feel even more helpless.