BIMcloud warnings are getting out of control

[Patrick M]

here is a small sampling of the t/w warnings I have been trouble shooting the past week. This feels like something is broken... or theres something else at play here (my tinfoil hat is on pretty tight right now). And these are about 1/4-1/2 of what I've been sent:

 

  

  

  

 

[Patrick M]

 

[Rubia Torres]

Dear customers, @Patrick M ,

Your experience with Teamwork at the moment clearly does not meet the standard we are committed to delivering, and we sincerely apologize for the inconvenience and disruption to your workflow. We must reiterate that contacting local support again is the best route to escalating this issue to our teams. Please, if you can, submit a new ticket for the current projects and include links to this thread and your screenshots so they can pick it up from there.

Internally, this topic has been flagged. We will reach out to our local partner and reconnect with @Kevin Lee. @Ernest Atanasiu, similarly, I regret to hear about your experience and encourage you to enter or reopen a case with your local support, referencing this thread and any previous tickets so the investigation can build on the earlier findings.

We thank you for your patience while our colleagues review these issues.

[Patrick M]

Thanks Rubia,
I will loop GSNA in again with the next warning(s) I get.

[Kevin Lee]

@Patrick M I completely understand the frustration this is causing. Unfortunately, we haven't received a formal solution or a definitive workaround yet. Based on the support package and Fastlogger data, there are indications of a potentially damaged view. We are continuing to provide GSHQ with updated logs to help them isolate and resolve the issue as quickly as possible

[Patrick M]

@Davor P , yup, thats my experience. I keep my wheels squeaking, and maybe I'll go back to squeaking them in GSNA supports direction again.
For me, it's not even the crashes that are most rustrating. Although the "ok, who's saving a pln and copying sutff in, who's redoing their work, and who's local data do we keep" conversations are embarrassing, frustrating, and exhausting.
...
But I really do expect there is some deeper bug here. the number of "could not verify s/r" or "could not receive" warnings are so prolific... and just yesterday, we had a project that SEEMED to s/r for all 5 people in the project, but all 5 of us were seeing different local data. The BIMcloud manager was showing user X sent/recieved, User Y sent/received, and I sent and received; but just on 1 layout, we were all looking at something different. Sheet size was 24x36 for 2 of us, but didn't show hte same drawings placed, sheet size was 30x42 for another and didn't show any drawings. I (wrongfully) assumed 2 of us had a communication error, and cleared our prefs, took the file offline, and uploaded a new on from a pln. 
This morning ALL team members reported missing work from the new file AND from the original PLN that the BIMcloud had shown all users sent and left.
...
the number of ways in which AC is just not working for teamwork just seems to constantly grow; but not in any way that would indicate a common cause or trigger... I don't know how to even report a bug, outside a thread like this, showing every time it fails

[Patrick M]

and I second the vote to have "Send and Receive" printed shirts!

[jamesMorris]

Before you guys get your hopes up too high, because @Rubia Torres promises to look into it, let me remind you that we already had a Graphisoft employee promising to look into it and then went radio silent. 

Fool me once, shame on you, fool me twice...

[Patrick M]

OK, I put in an email to my reseller and to graphisoft north america. I have 40+ projects and more than 200 people, and dozens are reporting that their send/recieve are either giving warnings, or WORSE, they are NOT giving warnings, but also not actually sending changes.
On top of GSHQ seeming to brush this off as a non-issue, Graphisoft North America Tech Support is apparently not answering their phones. They have an auto-reply that they are "all busy at this time" and "not taking voice mail". I have emailed, and only got an auto-response.
...
I'm more than a little P*$$3d at this time. My main client runs billions of dollars in projects a year... this isn't some little spec builder frustrated that he can't get his concrete quantities. This is likely millions of dollars in work, potentially lost clients, missed deadlines, and completely demoralized staff.
...
I understand this forum is not an official path to GS, or whatever. But I've tried all other avenues, and we are more than a little desperate. 
So when someone at GS in this forum says they are "looking into it", it holds little more hope than the canned email and voice mail responses from my local tech support. I don't need "looking into", I need SOLUTIONS.

[Patrick M]

here's a fun one... she's the only person in the file!

[Patrick M]

 The fun never ends!