Error message not enough space when installing BIMcloud

Achille Pavlidis · ‎2024-02-14

Hello,

I was going to install a new instance of BIMCloud Basic 2023.3 in order to migrate to AC27.

When starting the Installer I got this message:

Note that I have more than 20GB free.

What to do???

Mac OSX 13.6.6 | AC 27 INT 5003 FULL

Istvan Lengyel · ‎2024-03-01

Questions:

Do you have any external drive?

If yes, can you unmount it while running the Archicad Installer?

Do you have any mounted dmg?

I think you mount the Archicad Installer dmg. So, please mount it, copy the Installer app from it to somewhere, then unmount the dmg and try to run the copied Archicad installer.

Do these steps help?

View solution in original post

Istvan Lengyel · ‎2024-02-20

Unfortunately this is a known error of our Installer "engine".

In this case, you should restart the computer. After the Installer can be run, it will not show this error.

Ferenc Szalontai · ‎2024-02-20

Hello,

We have registered the bug in our system. We will try to fix it as soon as possible.

Achille Pavlidis · ‎2024-02-29

Any news on the question?

We cannot install Archicad 27 because of this pretty serious error!

Mac OSX 13.6.6 | AC 27 INT 5003 FULL

Barry Kelly · ‎2024-02-29

@Achille Pavlidis wrote:

Any news on the question?

We cannot install Archicad 27 because of this pretty serious error!

Even after a restart as Istvan suggested?

Barry.

One of the forum moderators.
Versions 6.5 to 27
i7-10700 @ 2.9Ghz, 32GB ram, GeForce RTX 2060 (6GB), Windows 10
Lenovo Thinkpad - i7-1270P 2.20 GHz, 32GB RAM, Nvidia T550, Windows 11

Achille Pavlidis · ‎2024-02-29

yes

even after several restarts

Mac OSX 13.6.6 | AC 27 INT 5003 FULL

Istvan Lengyel · ‎2024-02-29

In this case:

The installer should be run from the Terminal with this command:

…installer….app/Contents/MacOS/installbuilder.sh --debugtrace debug.txt

And step to the dialog, when Installer shows the error message about the disk space.

And the created debug.txt should be sent to us.

I can send it to the company, who the develop the Installer Maker "Engine".

They can examine this debug file.

Achille Pavlidis · ‎2024-02-29

I have the file

Where do I send it?

Mac OSX 13.6.6 | AC 27 INT 5003 FULL

Istvan Lengyel · ‎2024-02-29

Can you upload to the link below?
MacInstallErrorDebugFile

Achille Pavlidis · ‎2024-02-29

Can't sign in

Other method?

Mac OSX 13.6.6 | AC 27 INT 5003 FULL

Error message not enough space when installing BIMcloud

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