Error message not enough space when installing BIMcloud

[Achille Pavlidis]

Hello,

I was going to install a new instance of BIMCloud Basic 2023.3 in order to migrate to AC27.

When starting the Installer I got this message:

Note that I have more than 20GB free.

What to do???

[Istvan Lengyel]

Unfortunately this is a known error of our Installer "engine".

In this case, you should restart the computer. After the Installer can be run, it will not show this error.

[Ferenc Szalontai]

Hello,

We have registered the bug in our system. We will try to fix it as soon as possible.

[Achille Pavlidis]

Any news on the question?

We cannot install Archicad 27 because of this pretty serious error!

[Barry Kelly]

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@Achille Pavlidis wrote:

Any news on the question?

We cannot install Archicad 27 because of this pretty serious error!

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Even after a restart as Istvan suggested?

Barry.

[Achille Pavlidis]

yes

even after several restarts

[Istvan Lengyel]

In this case:

The installer should be run from the Terminal with this command:

…installer….app/Contents/MacOS/installbuilder.sh --debugtrace debug.txt

And step to the dialog, when Installer shows the error message about the disk space.

And the created debug.txt should be sent to us.

I can send it to the company, who the develop the Installer Maker "Engine".

They can examine this debug file.

[Achille Pavlidis]

I have the file

Where do I send it?

[Istvan Lengyel]

Can you upload to the link below?
MacInstallErrorDebugFile

[Achille Pavlidis]

Can't sign in

Other method?