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2020-03-24
10:19 PM
- last edited on
2023-05-11
09:25 AM
by
Noemi Balogh
Solved! Go to Solution.
2020-07-29 10:56 AM
2020-07-29 11:59 AM
Minh Nguyen
Technical Support Engineer
GRAPHISOFT
2020-07-31 04:25 AM
2020-08-14 11:20 AM
2020-08-14 03:23 PM
Aleem wrote:Hi,
I'm having the same issue. Running Mac OS Catalina and Archicad 22.
There is no firewall active on my Mac. I have others in my office who use the same network and they have no issues logging in to the Graphisoft Log In page.
have tried using Safari, Chrome, Firwfox and Brave as browsers, all of them relay the same error message: This site can’t be reachedgraphisoftid.graphisoft.com refused to connect.
Try:
Checking the connection
Checking the proxy and the firewall
ERR_CONNECTION_REFUSED
Additionally, If i do try and access it from ArchiCAD itself it is still unable to connect.
Minh Nguyen
Technical Support Engineer
GRAPHISOFT
2020-10-02 03:05 AM
2020-10-02 07:40 AM
Minh Nguyen
Technical Support Engineer
GRAPHISOFT
2020-10-02 09:37 AM
2020-10-02 09:39 AM
Minh Nguyen
Technical Support Engineer
GRAPHISOFT
2020-10-02 09:42 AM
mnguyen wrote:Hi Minh,
Dear Billerwell,
Thank you for the screenshot!
As I can see in the hosts file, it contained some entries that block the connection to our server to confirm the license. Please remove every line that starts after "::1 localhost", then please save the hosts file by pressing Ctrl + O. Archicad should be able to find/verify the license afterward.
Please let me know how it goes. Thank you very much!
Best regards,
Minh