Cloud Licenses and Graphisoft ID Inaccessible

[Lee Hankins]

Anyone else having issues accessing Archicad this afternoon? All of our users have been locked out with unavailable licenses and it seems Graphisoft ID and License Manager websites are down, I suspect the two are linked. Interested to understand how widespread an issue this is.

It happens occasionally and is unbelievably disruptive. I think Graphisoft need to find a way of licenses checking less frequently or knowing the system is down so it won't lock Archicad out straightaway and give time for the systems to be brought back online.

[Ryan McCusker]

For a list of Graphisoft hosts that an Archicad workstation computer needs to be able to communicate with, please see the “Secure communication via Graphisoft products” Graphisoft Community article here. Should the cybersecurity protection of your Internet service provider (ISP) that detects malware or phishing erroneously block *.graphisoft.com hosts, disabling that should allow for working around the issue. If the issue clears by disabling the cybersecurity protection of your ISP, then for resolution of the issue, your ISP's support team may guide you on how to allow connection to the hosts with the cybersecurity protection enabled by adding the hosts to an allow list. Or they may correct the issue with the cybersecurity protection so that it doesn't flag the hosts as being malicious.

[danielk]

It just happened to us again...

Anyone else?

[ksjhawk]

Not yet. Still up in DC.

Does anyone have a handle on if our ISP connection were to go down, are we able to keep working without a connection to the GS server? I know this is s slightly different situation than what is happening in this thread, but something that has kept me up at night recently.

[danielk]

No, this is pretty much what we talk about in this thread.

The problem is that if you have floating licenses, and you lose connection to the GS servers, it shuts down immediately. So, if you lost internet connection, Archicad would also lose the license.

With named/borrowable licenses however, you can go offline and it won't lose the license for about a week.