how I can detach my license by remote

Gea-Arch · ‎2024-10-21

Hello,
I hold an Archicad Start Edition 2022 license, which got stuck in a computer I had purchased (a year ago) and then returned because I was not satisfied with it.
In the meantime, the software continued to work on my old computer, so (since I hold a license), I didn’t pay much attention to it.
However, now I need to change computers, and the License Manager Tool doesn’t recognize any usable license.
When I check my profile on graphisoftid.graphisoft.com, the key is still listed as mounted in the computer I no longer have access to.
Could you please help me and let me know how I can detach my license by remote?

Thank you in advance.

Operating system used: Mac Apple Silicon

runxel · ‎2024-10-21

Short answer: You can't.

Slightly longer answer: Your local support should help you with it.

Lucas Becker | AC 27 on Mac | Graphisoft Insider Panelist | Akroter.io – high-end GDL objects | Author of Runxel's Archicad Wiki | Editor at SelfGDL | Developer of the GDL plugin for Sublime Text

My List of AC shortcomings & bugs | I Will Piledrive You If You Mention AI Again |

POSIWID – The Purpose Of a System Is What It Does /// «Furthermore, I consider that Carth... yearly releases must be destroyed»

View solution in original post

runxel · ‎2024-10-21

Short answer: You can't.

Slightly longer answer: Your local support should help you with it.

Lucas Becker | AC 27 on Mac | Graphisoft Insider Panelist | Akroter.io – high-end GDL objects | Author of Runxel's Archicad Wiki | Editor at SelfGDL | Developer of the GDL plugin for Sublime Text

My List of AC shortcomings & bugs | I Will Piledrive You If You Mention AI Again |

POSIWID – The Purpose Of a System Is What It Does /// «Furthermore, I consider that Carth... yearly releases must be destroyed»

how I can detach my license by remote

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