Snapping and guides doesn't work

[NarsilEa]

Hello everyone! 

The last two months I can't get my snap to work, no matter what I choose from the menu snap and guides nothing makes them working. They are active from the menu bar ,but I can't use them (Q shortcut isn't working either).

I can't draw parallel lines or snap to an element for any reason.

I'm I missing something besides the menu?

Operating system used: Windows

[marcoariveross]

Hi

Load the default Archicad file and test it. We've had similar issues because configurations from previous versions were carried over.
First, make sure it works equally poorly in a native default file. Even resetting custom profiles can cause problems.

[NarsilEa]

hello! i did it and still it doesnt work... should i re install it ?

[Patrick M]

it is one of several issues:
-verify grid snap is not set

-verify snap points and snap guides are set
-try resetting your work environment

...

I have found that work environments can get corrupted or glitchy. Occasionally resetting them to their default/saved settings can fix this.