Showing results for 
Search instead for 
Did you mean: 
Showing results for 
Search instead for 
Did you mean: 
2024 Technology Preview Program

2024 Technology Preview Program:
Master powerful new features and shape the latest BIM-enabled innovations

Installation & update

Read articles about program installation and update, hardware, operating systems, setup, etc.


Windows 11

Microsoft has announced their latest operating system, Windows 11, which will be officially available from October 5, 2021. Graphisoft is continuously testing the latest releases of Windows 11. We have found Windows 11 to be fully compatible with our...

Windows-11-Logo.png DEF-6419.png

Operating System Support Cycle of Graphisoft Products

Like Graphisoft products, different operating systems (OS) have their own life cycle, which starts with the release and ends by the date told by the OS provider. This article is a guideline on how we support our products on different operating system...

Windows 10

GRAPHISOFT is continuously testing the latest releases of Windows 10. We have found Windows 10 to be fully compatible with our current products. Any known issues found so far and to be found in the future will be published under the Known Issues sect...


Important Steps for BIMcloud / BIMcloud Basic Customers After macOS is Upgraded to macOS 10.15 Catalina

Affected version: BIMcloud 2019.4 Apple changed its security settings to enhance data security for its customers. As part of this progress, applications installed on macOS 10.15 Catalina and above must secure the user’s permission to access data. To ...

wp-content_uploads_2019_10_FDATool-3.png wp-content_uploads_2019_08_FDA_server.png wp-content_uploads_2019_08_FDA_manager.png wp-content_uploads_2019_08_FDA_deltacache.png

How to Save System Information of Your Computer

In case you experience an issue with ARCHICAD that is presumably related to your computer's hardware setup, technical support engineers will probably ask you to provide them with system information about your computer. The easiest and most comprehens...

Reset Permissions of the Graphisoft Folder on Mac OS

Permissions issues on Mac can cause issues with how ArchiCAD runs. Unfortunately the permissions repair in Disk Utility only applies to items factory installed items on the computer. Please follow the steps below to manually reset the permissions of ...


Gathering System Specifications

In certain situations Technical Support may request information regarding your computer. Please follow the steps below to create a file containing the system specifications of your computer. On Windows (Vista/7/8/8.1/10) 1. Click the Start button and...

Deleting the Graphisoft Registry Key on Windows

The Windows Registry is a database of settings for every Windows preference, application, user, and all attached devices for your computer. Please use special care when opening and making changes in the Registry Editor. As always, we recommend you ha...

wp-content_uploads_2018_09_Screen-Shot-2018-09-27-at-12.43.22-PM.png wp-content_uploads_2018_09_Screen-Shot-2018-09-27-at-12.43.31-PM.png

Accessing Hidden Files and Folders on Mac and Windows

Computers running both Windows and Mac operating systems have hidden folders and files. Sometimes it is necessary to access and remove these files when troubleshooting issues in ArchiCAD. Below are steps to access hidden files and folders on both pla...

wp-content_uploads_2018_09_Screen-Shot-2018-09-27-at-11.14.21-AM.png wp-content_uploads_2018_09_Screen-Shot-2018-09-27-at-11.14.34-AM.png wp-content_uploads_2018_09_Screen-Shot-2018-09-27-at-11.14.48-AM.png wp-content_uploads_2018_09_Screen-Shot-2018-09-27-at-11.14.55-AM.png

Print problems on macOS 10.13 or newer

Affected version(s): all versions on macOS 10.13 or newer | Severity: not a bug, workaround applicable Issue Some users can’t print in landscape mode on macOS 10.13 High Sierra or newer, the result is split into two portrait pages. Sometimes any othe...

wp-content_uploads_2018_03_print-problems-1024x721.png wp-content_uploads_2016_06_Info_18x18.png

How to keep palettes always visible on macOS

By default on macOS your floating Palettes become invisible when you switch to another application. This has both its advantages and disadvantages, but if you really need to see the content of some palettes of Archicad, while cross-referencing it wit...

wp-content_uploads_2018_01_Palettes-disappear.gif wp-content_uploads_2018_01_Keep-Palettes-visible-1024x858.png wp-content_uploads_2018_01_Palettes-always-visible.gif

“GRAPHISOFT BIMcloud unregistering has failed!” warning while uninstalling BIMcloud on macOS 10.13 High Sierra

Affected version(s): BIMcloud 19, 20 and 21 | Severity: updated installer needed | ID: #229572 We released our updated installers for BIMcloud v21which are available from their original download links. Issue Running the uninstaller of BIMcloud v19, v...


“Can’t find/choose instance.” warning while upgrading BIM Server to BIMcloud on macOS 10.13 or newer

Affected version(s): BIM Server 19, 20 and 21 | Severity: workaround applicable | ID: #229604 Issue Upgrade process of BIM Server v19, v20 and v21 to BIMcloud v21 will warn you on macOS 10.13 with “Can’t find/choose instance.” message. Workaround You...


Graphisoft Shell Extension

WHAT IS THE GRAPHISOFT SHELL EXTENSION The Graphisoft Shell Extension is a utility which modifies your Windows shell in order to display the preview and the summary of the contents of Graphisoft related files, for example Archicad project and library...

mtron Graphisoft


Gatekeeper – Security & Privacy Gatekeeper is built in Security option from OS X Mountain Lion on that prevents you from running potentially harmful applications. You can access its settings: Open System Preferences Security & Privacy General tab All...

wp-content_uploads_archicadwiki_osxmountainlion--gatekeeper.png wp-content_uploads_WkUninstall.png wp-content_uploads_CmUninstall.png wp-content_uploads_Screen-Shot-2014-12-02-at-13.46.07.png
mtron Graphisoft


Rosetta is an emulated environment in Mac OS X that enables running applications compiled for PowerPC processors on newer Macs that use Intel processors. ARCHICAD 13 - ARCHICAD 13 and over are only available for Intel-based Macs. See the complete ARC...


Intel Mac platform

"MacTel" refers to the Intel-powered Macintosh platform. Apple abandoned the previously used PowerPC processors in favor of the Intel chips in 2006. This new platform also requires software vendors to release a new version of their products that run ...

automata Graphisoft