Apple released the new macOS 13 Ventura on 24th October 2022. Archicad is compatible with some known issues detailed below. There are no problems regarding BIMx, and existing BIMcloud setups; on the other hand newly installed BIMcloud needs manual tr...
Apple released the macOS 12 Monterey on 25th October 2021. Archicad 25 is compatible from the 2nd Update (40xx build) and Archicad 24 is compatible from the 5th Update (70xx build). Please note that Archicad 23 and earlier versions are not compatible...
Microsoft has announced their latest operating system, Windows 11, which will be officially available from October 5, 2021. Graphisoft is continuously testing the latest releases of Windows 11. We have found Windows 11 to be fully compatible with our...
Apple released the macOS 10.15 Catalina on October 7, 2019. Graphisoft maintains the compatibility of Archicad 22, 23, 24 and BIMcloud. Archicad 21 and older are not compatible with this macOS. Important Note Users installing Archicad for the very fi...
Apple released the macOS 11 Big Sur on 12th November 2020. As indicated by the numeric change (macOS 10 is being replaced by macOS 11), this is the biggest change to the system since Apple introduced macOS X around two decades ago. Graphisoft maintai...
Affected versions: Archicad 23, 24 | Severity: workaround applicable | ID: DEF-376, DEF-345, DEF-373 A small number of customers with AMD video cards from macOS 10.15 Catalina may experience heap corruption crashes in different scenarios while workin...
In some cases, the only way to activate a feature, or change the behavior of ARCHICAD is by editing software configuration keys maintained by the operating system. On a PC this configuration system is called the Registry. On macOS, these configuratio...
Normally, users rarely have to deal with the Event logs and Console logs. The Technical Support team will only ask for them in some rare situations. What is Event logs/Console logs? There will always be a tool for collecting messages from application...
Apple released the macOS 10.14 Mojave on September 24, 2018. GRAPHISOFT fully supports ARCHICAD 21 (with update 7000 or newer) and ARCHICAD 22 (with update 4023 or newer) on macOS 10.14 Mojave. Even though we fixed incompatibilities in these updates,...
Apple released macOS 10.13 High Sierra on September 25, 2017. With the latest updates ARCHICAD 20 and 21 should be compatible with macOS 10.13. There are still a few minor glitches with ARCHICAD and BIMcloud, as well as some High Sierra specific beha...
Like Graphisoft products, different operating systems (OS) have their own life cycle, which starts with the release and ends by the date told by the OS provider. This article is a guideline on how we support our products on different operating system...
Microsoft has ended support for Windows 8 on the 12th of January 2016 Microsoft has ended support for Windows 8 on the 12th of January 2016. GRAPHISOFT recommends to update all Windows 8 systems running GRAPHISOFT products either to Windows 8.1 or to...
GRAPHISOFT is continuously testing the latest releases of Windows 10. We have found Windows 10 to be fully compatible with our current products. Any known issues found so far and to be found in the future will be published under the Known Issues sect...
Microsoft has ended support for Windows 7 on the 14th of January 2020 Microsoft has ended support for Windows 7 on the 14th of January 2020. GRAPHISOFT recommends to update all Windows 7 systems running GRAPHISOFT products to Windows 10. Compatibilit...
Microsoft has ended support for Windows 8.1 on the 9th of January 2018 Microsoft has ended support for Windows 8.1 on the 9th of January 2018. Graphisoft recommends to update all Windows 8.1 systems running Graphisoft products to Windows 10. Compatib...
Graphisoft is continuously testing the latest releases of Windows Server editions. We have found Windows Server 2016 and 2019 to be compatible with our current products. Any known issues found so far and to be found in the future will be published un...
Affected versions: ARCHICAD 23 | Severity: workaround applicable | ID: 262165 Issue ARCHICAD 23 cannot be launched by a specific user on Mac. The application crashes immediately. The Bug Report can be neither submitted (the error message refers to ne...
Affected versions: Archicad 23 | Severity: workaround applicable | ID: 267213, 267874 Issue After installing Archicad 23 on Windows, the file types are not associated with it by default. Double-clicking on them shows no compatible apps to open or the...
Affected version(s): From Archicad 23 | Technical Note | ID: 267127, 265627, 265578 Warning Archicad can run reliably only if installed under the (/Applications/) directory. When you attempt to choose a different directory to install Archicad on and ...
Affected version(s): ARCHICAD 22 & 23 | Severity: Workaround Applicable | ID: 265627, 267127 Please note that this only happens if ARCHICAD was installed in a different directory other than the default (/Application/...) before migrating to macOS 10....
Affected version: BIMcloud 2019.4 Apple changed its security settings to enhance data security for its customers. As part of this progress, applications installed on macOS 10.15 Catalina and above must secure the user’s permission to access data. To ...
In order for Archicad to run optimally on the new Operating System, it must be granted Full Disk Access. Why on macOS 10.15 Catalina? Apple has taken a new approach with macOS 10.15 Catalina to tackle arising security and privacy threats. From macOS ...
Affected versions: BIMcloud and BIMcloud Basic 2019.4 and above Every year Apple enhances macOS' security features to better protect their customers. As part of this progress, applications installed on macOS 10.15 Catalina and above must secure the u...
Apple released macOS 10.12 Sierra on September 20, 2016. With the latest updates available GRAPHISOFT maintained compatibility of ARCHICAD 19 and ARCHICAD 20. For other versions, if you would like to upgrade to macOS 10.12 Sierra, please make sure th...
Apple has released MAC OS X 10.11 on the 30th of September, 2015. You can see the list of compatibility of different ARCHICAD versions and the schedule of Compatibilty Updates below. Compatible ARCHICAD versions Summary by versions ARCHICAD 22: Compa...
In case you experience an issue with ARCHICAD that is presumably related to your computer's hardware setup, technical support engineers will probably ask you to provide them with system information about your computer. The easiest and most comprehens...
Affected version(s): All | Severity: solved | ID: 258172 Issue When selecting an option in ARCHICAD that opens a file browser dialog (e.g. Open, Save As, Place Drawing, etc.), you might notice 5-10 sec delays when trying to navigate. The beach ball c...
Affected version(s): macOS 10.13 or newer | Severity: not a bug, workaround applicable Issue The installation of macOS 10.13 High Sierra (on SSD) and macOS 10.14 Mojave (on SSD, Fusion Drive, HDD) replaces the existing HFS+ file system to APFS. Using...
Affected version(s): Archicad 19, 20, 21 and 22 | Severity: workaround applicable | ID: 237195 Issue After the installation of macOS 10.13 High Sierra or macOS 10.14 Mojave, a user may experience an unexpected delay while creating a simple element, f...
After updating Windows 10 to version 1809 (KB4464619), some unexpected issues can be experienced even on the Operation System level. It may happen that after a reboot, mapped network drives fail to reconnect. For further information about the issue p...
Permissions issues on Mac can cause issues with how ArchiCAD runs. Unfortunately the permissions repair in Disk Utility only applies to items factory installed items on the computer. Please follow the steps below to manually reset the permissions of ...
In certain situations Technical Support may request information regarding your computer. Please follow the steps below to create a file containing the system specifications of your computer. On Windows (Vista/7/8/8.1/10) 1. Click the Start button and...
The Windows Registry is a database of settings for every Windows preference, application, user, and all attached devices for your computer. Please use special care when opening and making changes in the Registry Editor. As always, we recommend you ha...
Computers running both Windows and Mac operating systems have hidden folders and files. Sometimes it is necessary to access and remove these files when troubleshooting issues in ArchiCAD. Below are steps to access hidden files and folders on both pla...
Affected version(s): All | Severity: Fixed in an Update | ID: 247725 Issue When you first start any version of ARCHICAD, you might see the following message asking you to grant access to your contacts for ARCHICAD. Cause You get this message because ...
Affected version(s): All | Severity: Fixed in an Update | ID: 249683, 247735, 247717, 247748, 249322 Issue There are several small cosmetic glitches on the User Interface as a result of Apple's new User Interface developments. These can vary from mis...
Compatible ARCHICAD versions Supported versions: GRAPHISOFT is maintaining compatibility for ARCHICAD 16, 17, 18 and 19 and connected products (BIMcloud, BIMx, BIM Server, BIM Server Manager) on OS X 10.9 Mavericks. Based on GRAPHISOFT's first tests ...
Supported ARCHICAD versions ARCHICAD 20 and newer versions are incompatible with OS X 10.7 Lion (they cannot be installed). ARCHICAD 18 and 19 can run on OS X 10.7 Lion, but the compatibility is not tested by GRAPHISOFT. ARCHICAD 14-17 are supported ...
Compatibility notes to ARCHICAD, BIM Server and BIMx Desktop Viewer on Mac OSX Snow Leopard Snow Leopard was officially launched by Apple on 28 Aug 2009. ARCHICAD 17 is the last version of ARCHICAD to support Mac OS X 10.6 Suitable for running the BI...
GRAPHISOFT products are supported on Pro and Enterprise editions and are compatible with Home and Educational editions. ARCHICAD 11-16 on Windows Vista ARCHICAD 11-16 versions are fully compatible with Windows Vista on both 32 and 64-bit systems. ARC...
Compatible ARCHICAD versions Summary by versions: ARCHICAD 22: officially unsupported, NOT compatible ARCHICAD 21: compatible, but not supported ARCHICAD 20: officially supported ARCHICAD 19: officially supported, no major issues, few minor issues AR...
With macOS 10.13 Apple has started to slowly turn away from supporting applications with 32-bit components. As a first step, on macOS 10.13.4 or later you get the following warning when you run an application with 32-bit components for the first time...
Affected version(s): all versions on macOS 10.13 or newer | Severity: not a bug, workaround applicable Issue Some users can’t print in landscape mode on macOS 10.13 High Sierra or newer, the result is split into two portrait pages. Sometimes any othe...
Affected versions: Archicad 20 | Severity: workaround applicable | ID: 241225 NOTE: The issue is fixed in the Archicad 20 update 7005. Issue: The cursor in Archicad 20 build 7001 became dislocated, making it hard to work accurately, if the display is...
Affected version: Archicad 21 Build 5021| Severity: workaround applicable | ID: 241473 Issue With Archicad 21 Update 5021 release, having Favorites Palette open in a project will result in performance degradation affecting the responsiveness of Archi...
By default on macOS your floating Palettes become invisible when you switch to another application. This has both its advantages and disadvantages, but if you really need to see the content of some palettes of Archicad, while cross-referencing it wit...
Affected versions: ARCHICAD 21 | Severity: Solution available Issue When you try to start a render of your 3D model with the CineRender Engine, the Rendering Process won't start, and you receive the following Error: "CineRender by MAXON add-on unexpe...
Affected versions: 21 (5011.0, v2.0) | Severity: workaround applicable | ID: 238045 Issue If you had to remove your Grasshopper-ARCHICAD Live Connection Add-on from your Mac computer for some reason, and then you try to reinstall it, the installation...
Affected version(s): ARCHICAD 19, 20, 21 and 22| Severity: workaround applicable | ID: 237195 Issue After the installation of macOS 10.13 High Sierra or macOS 10.14 Mojave, a user may experience an unexpected performance drop with Teamwork operations...
Affected version(s): ARCHICAD 19, 20 and 21 | Severity: workaround applicable| ID: 238618 Issue Projects show up greyed out in File Select dialog for “Place Hotlink…” if they are already opened by another user who uses macOS 10.13 High Sierra. It is ...
If you are working with ARCHICAD on macOS you might have faced the issue that sometimes between identical fills (or even inside a fill) you can see thin lines, either with the color of the background, or a darker shade of the solid fills' color (as s...
Affected versions: All | Severity: not a Bug, workaround applicable | ID: 229504 Issue When you try to install Archicad, BIMcloud or the License Manager Tool on your newly installed macOS 10.13 High Sierra for the first time, you are prompted with th...
Affected version(s): BIMcloud / BIM Server 20 and 21 | Severity: workaround applicable | ID: #235201 Issue After the installation of BIMcloud or BIM Server version 20 or 21, a restart or shutdown of the computer will cause a black screen and/or spinn...
Affected versions: ARCHICAD 21 | Severity: solved | ID: 234948 Issue The custom ARCHICAD Touch Bar menu items are not available on macOS 10.13.0. Solution This is an incompatibility issue with macOS 10.13.0. The Touch Bar should work on macOS 10.13.1...
Affected versions: ARCHICAD 21 or older | Severity: fixed in an update, workaround applicable | ID: 230368 Issue: On your High Resolution display the cursor in ARCHICAD became unnaturally small, making it hard to work, even though the Display is Scal...
Affected version(s): BIMcloud 19, 20 and 21 | Severity: updated installer needed | ID: #229572 We released our updated installers for BIMcloud v21which are available from their original download links. Issue Running the uninstaller of BIMcloud v19, v...
Affected version(s): BIMcloud 19 and 20, BIM Server 19 and 20 | Severity: updated installer needed| ID: #229736 We released our updated installers for BIM Server 20 in the following languages: AUS, AUT, FRA, GER, INT, UKI and USA. Installers are avai...
Affected version(s): BIM Server 19, 20 and 21 | Severity: workaround applicable | ID: #229604 Issue Upgrade process of BIM Server v19, v20 and v21 to BIMcloud v21 will warn you on macOS 10.13 with “Can’t find/choose instance.” message. Workaround You...
Affected version(s): BIMcloud 21, BIM Server 21 | Severity: workaround applicable | ID: #229603 Issue During installation at the end of the configuration process of your BIMcloud 21 / BIM Server 21 you may get the following warning message: Workaroun...
Affected version(s): BIMcloud 19 and 20 | Severity: updated installer needed | ID: #229600 We released our updated installers for BIMcloud v21 which are available from their original download links. Issue Upgrade process of BIMcloud v20 Server to BIM...
Affected versions: ARCHICAD 21 and older | Severity: fixed Issue In List Type Dialog Views (like in Settings Dialogs, Favorites lists, Object lists, etc.), some icons and/or texts might be missing and/or the tabulation might be missing. See some exam...
Affected versions: ARCHICAD 21 or older | Severity: fixed | ID: 232873, 232903 Issue Switching the 2D Drawing Hardware Acceleration off in the Work Environment, causes the currently open 2D View tab to freeze. The cursor is still responsive, but no c...
Affected versions: ARCHICAD 21 or older | Severity: fixed | ID: 232905 Issue If you change the 3D Style in the 3D window from an OpenGL Style to a Vectorial Style, the currently open 3D View tab to freezes. The cursor is still responsive, but no chan...
Affected versions: 18 and 19 | Severity: workaround applicable (fixed in AC18 Update 7007 and AC19 Update 5005) Issue: When one starts Archicad 19 on Windows 10 Operating System, shadows under windows effect is switched off. This effect is the only t...
Affected versions: 17-19 | Severity: there is no workaround NOTE: Fixed in ARCHICAD 19 Update Build 6006 Open and Save dialogs can't be shrunk on Windows 10 platform. If you accidentally double click on the header and the dialog becomes full screen, ...
Affected version: 20 Solo INT, UKI | Severity: workaround applicable | ID: 216891 NOTE: The issue is fixed in all versions of Archicad 21 Solo Issue Archicad 20 Solo is generally slow in floor plan and becomes grey when panning with the INT and UKI d...
WHAT IS THE GRAPHISOFT SHELL EXTENSION The Graphisoft Shell Extension is a utility which modifies your Windows shell in order to display the preview and the summary of the contents of Graphisoft related files, for example Archicad project and library...
Affected versions: All ARCHICAD versions | Severity: Workaround applicable | ID: 225917, 225992Apple has fixed this issue with the macOS 10.12.5 Update, released on 05.15.2017. Issue Upper part of the workspace may appear blank on macOS Sierra 10.12....
Affected version(s): Archicad 20 | Severity: workaround applicable | The issue is only present on macOS Issue When running Archicad Update installer the user gets this error: "Archicad 20 Update (xxxx) cannot access one or more files/folders in ..." ...
Affected version: 20 | Severity: workaround applicable | ID: 212777 Note: This issue is fixed in the Update 5025. Issue Undocked Palettes (Navigator, Renovation, Organizer, ) can cause navigation (pan/zoom) performance issues on Windows Operating Sys...
Affected version(s): Archicad 20 | Severity: workaround applicable | ID: #220872 Issue Archicad doesn't start and the user gets a "Sorry, Archicad cannot run on this computer." alert. This issue is only in macOS. Cause If the hard drive's name contai...
Affected version: All ARCHICAD versions | Severity: workaround applicable | ID: 216680 NOTE: Apple has fixed this issue in a macOS Sierra update (10.12.1). Issue: Zooming became very fast on macOS 10.12 Sierra when using a Magic Mouse, Magic Track Pa...
Affected versions: ARCHICAD 20 and BIMcloud 19 & 20 | Severity: workaround applicable | ID: 216322 NOTE: GRAPHISOFT has already replaced all of its affected installers on the WEB, therefore the newly downloaded packages are unaffected by the below is...
Affected versions: 19 & 20 | Severity: workaround applicable | ID: 211620 NOTE: This issue was fixed in the ARCHICAD 20 Update 3016 and ARCHICAD 19 Update 7006. Issue: ARCHICAD 19 build 5005 & 6006 and ARCHICAD 20 build 3012 are crashing during start...
Affected versions: 19 & 20 | Severity: no workaround applicable | ID: 212527, 211498, 212504 NOTE: This issue was fixed in the latest ARCHICAD 20 Update 4012 and ARCHICAD 19 Update 7006. Issue: The GRAPHISOFT installed Quicklook Satellite and Spotlig...
Affected versions: BIM Server 20 build no. 3012 | Severity: workaround applicable | ID: 213358 NOTE: This issue was fixed in the latest ARCHICAD 20 Update. Issue: The BIM Server Manager will be Offline and cannot be restarted with the configurator if...
Compatible versions Supported versions: GRAPHISOFT is maintaining compatibility for ARCHICAD 15, 16, 17 and 18 and connected products (BIMcloud, BIMx, BIM Server, BIM Server Manager) on OS X 10.8 Mountain Lion. Compatible, but not supported versions:...
Gatekeeper – Security & Privacy Gatekeeper is built in Security option from OS X Mountain Lion on that prevents you from running potentially harmful applications. You can access its settings: Open System Preferences Security & Privacy General tab All...
Issue ARCHICAD 16, 17, 18, 19 crashes on Windows 7 and Windows 8 if Windows Update 2015-11-11 (KB3097877) is installed. Cause The recent update from Microsoft causing issues on not only ARCHICAD but on Outlook as well. Solution By now Microsoft publi...
1. Windows File Explorer may unexpectedly close when you work with certain ARCHICAD files. This happens on computers where ARCHICAD 18 build 6000 or ARCHICAD 19 build 3003 is the latest version installed and GRAPHISOFT Shell Extension is active. (It ...
UPDATE: This error has been fixed in ARCHICAD 18 (build no. 7007) and 19 (build no. 4011). Affected versions: 19 or older | Severity: workaround applicable for 18 The issue is only present on OS X 10.11 - El Capitan. When a menu item is selected from...
GRAPHISOFT supports only "Professional" Edition officially, and none of the ARCHICADs were tested by GRAPHISOFT on "Home" Edition. However, since the two editions only differ in their feature set ("Professional" edition has additional features, e.g. ...
What does "64-bit" mean? A 64-bit computer, operating system, or software application is able to use 64-bit wide memory addresses, while a "traditional" 32-bit computer, OS or software can only use 32-bit wide memory addresses. The maximum memory add...
ARCHICAD 16 is the last release of ARCHICAD to support Windows XP and any 32-bit operating system. The next major release of ARCHICAD will be 64-bit only, and will support only 64-bit Operating Systems, including Windows 7 and Windows 8. What does th...
Troubleshoot permission problems on Mac Issue: The installer of the Hotfix gives Archicad ## Hotfix ## cannot access one or more files/folder in message. Solution: As a first step make sure that you are logged in as an administrator user. In System ...
Rosetta is an emulated environment in Mac OS X that enables running applications compiled for PowerPC processors on newer Macs that use Intel processors. ARCHICAD 13 - ARCHICAD 13 and over are only available for Intel-based Macs. See the complete ARC...
"MacTel" refers to the Intel-powered Macintosh platform. Apple abandoned the previously used PowerPC processors in favor of the Intel chips in 2006. This new platform also requires software vendors to release a new version of their products that run ...
