This article will bring forth solutions to known issues around the installation and startup of Archicad 25. You can find a number of specific and detailed issues, which are independent from which version you have. You can also find the reason why the...
From Archicad 24, the Bug Reporter went through a big overhaul in terms of design and functionality. This article will introduce the new function of the Bug Reporter and what's new from Archicad 24. You can learn more about the previous version of th...
In this article, you can find a list of additional software needed for installing or running GRAPHISOFT products. When you run the installer, it will automatically install those third-party products which are not yet installed, or which are out of da...
This article provides solutions to known issues around the installation and startup of Archicad 24. You can find a number of specific issues detailed with why they might be happening and how you can solve them. Archicad itself and further accessories...
This article provides solutions to known issues around the installation and startup of Archicad 23. You can find a number of specific issues detailed with why they might be happening and how you can solve them. Archicad itself and further accessories...
Affected versions: ARCHICAD 23 | Severity: workaround applicable | ID: 262165 Issue ARCHICAD 23 cannot be launched by a specific user on Mac. The application crashes immediately. The Bug Report can be neither submitted (the error message refers to ne...
Affected versions: Archicad 23 | Severity: workaround applicable | ID: 267213, 267874 Issue After installing Archicad 23 on Windows, the file types are not associated with it by default. Double-clicking on them shows no compatible apps to open or the...
Affected version(s): From Archicad 23 | Technical Note | ID: 267127, 265627, 265578 Warning Archicad can run reliably only if installed under the (/Applications/) directory. When you attempt to choose a different directory to install Archicad on and ...
Affected version(s): ARCHICAD 22 & 23 | Severity: Workaround Applicable | ID: 265627, 267127 Please note that this only happens if ARCHICAD was installed in a different directory other than the default (/Application/...) before migrating to macOS 10....
Affected version: BIMcloud 2019.4 Apple changed its security settings to enhance data security for its customers. As part of this progress, applications installed on macOS 10.15 Catalina and above must secure the user’s permission to access data. To ...
In order for Archicad to run optimally on the new Operating System, it must be granted Full Disk Access. Why on macOS 10.15 Catalina? Apple has taken a new approach with macOS 10.15 Catalina to tackle arising security and privacy threats. From macOS ...
You can download the latest version of Archicad on graphisoft.com/downloads. Installation and startup troubleshooting guides Archicad 25 Archicad 24 Archicad 23 Archicad 22 Archicad 21 BIMcloud installation and configuration Educational Version Advan...
In case you experience an issue with ARCHICAD that is presumably related to your computer's hardware setup, technical support engineers will probably ask you to provide them with system information about your computer. The easiest and most comprehens...
Affected version: Archicad 22 6001 IssueArchicad 22 may crash upon launch with the Update 6001 if the graphics card driver does not support OpenGL 3.3 capabilities. Apart from users with limited physical graphics card support, this issue also affects...
Affected version(s): All | Severity: solved | ID: 258172 Issue When selecting an option in ARCHICAD that opens a file browser dialog (e.g. Open, Save As, Place Drawing, etc.), you might notice 5-10 sec delays when trying to navigate. The beach ball c...
Affected version(s): macOS 10.13 or newer | Severity: not a bug, workaround applicable Issue The installation of macOS 10.13 High Sierra (on SSD) and macOS 10.14 Mojave (on SSD, Fusion Drive, HDD) replaces the existing HFS+ file system to APFS. Using...
Affected version(s): Archicad 19, 20, 21 and 22 | Severity: workaround applicable | ID: 237195 Issue After the installation of macOS 10.13 High Sierra or macOS 10.14 Mojave, a user may experience an unexpected delay while creating a simple element, f...
After updating Windows 10 to version 1809 (KB4464619), some unexpected issues can be experienced even on the Operation System level. It may happen that after a reboot, mapped network drives fail to reconnect. For further information about the issue p...
Permissions issues on Mac can cause issues with how ArchiCAD runs. Unfortunately the permissions repair in Disk Utility only applies to items factory installed items on the computer. Please follow the steps below to manually reset the permissions of ...
In certain situations Technical Support may request information regarding your computer. Please follow the steps below to create a file containing the system specifications of your computer. On Windows (Vista/7/8/8.1/10) 1. Click the Start button and...
The Windows Registry is a database of settings for every Windows preference, application, user, and all attached devices for your computer. Please use special care when opening and making changes in the Registry Editor. As always, we recommend you ha...
Computers running both Windows and Mac operating systems have hidden folders and files. Sometimes it is necessary to access and remove these files when troubleshooting issues in ArchiCAD. Below are steps to access hidden files and folders on both pla...
Cross platform issues Archicad crashes with integrated Intel HD4600 graphics card on UHD monitor resolutions Issue Archicad may crash at some point while working on integrated Intel HD4600 graphics card with UHD resolutions. Cause The crash may eithe...
Affected version(s): ARCHICAD 19, 20, 21, 22| Severity: workaround applicable | ID: 208529 Multisample anti-aliasing (MSAA for short) is a technique used in computer graphics to improve image quality. This technique samples multiple locations within ...
Affected version(s): All | Severity: Fixed in an Update | ID: 247725 Issue When you first start any version of ARCHICAD, you might see the following message asking you to grant access to your contacts for ARCHICAD. Cause You get this message because ...
Affected version(s): All | Severity: Fixed in an Update | ID: 249683, 247735, 247717, 247748, 249322 Issue There are several small cosmetic glitches on the User Interface as a result of Apple's new User Interface developments. These can vary from mis...
The latest Archicad version can be downloaded from GRAPHISOFT's Download area. Note: If you have Archicad 21 and wish to have Archicad 22 on your machine, you need to download and install Archicad 22. They will function as two separate programs. Ther...
What is GRAPHISOFT Bug Reporter? GRAPHISOFT Bug Reporter is a program for reporting bugs, errors, crashes or other incorrect functionality of GRAPHISOFT products. It gathers information about your hardware configuration, system software and about GRA...
GRAPHISOFT products are supported on Pro and Enterprise editions and are compatible with Home and Educational editions. ARCHICAD 11-16 on Windows Vista ARCHICAD 11-16 versions are fully compatible with Windows Vista on both 32 and 64-bit systems. ARC...
With macOS 10.13 Apple has started to slowly turn away from supporting applications with 32-bit components. As a first step, on macOS 10.13.4 or later you get the following warning when you run an application with 32-bit components for the first time...
Affected version(s): all versions on macOS 10.13 or newer | Severity: not a bug, workaround applicable Issue Some users can’t print in landscape mode on macOS 10.13 High Sierra or newer, the result is split into two portrait pages. Sometimes any othe...
Affected versions: Archicad 20 | Severity: workaround applicable | ID: 241225 NOTE: The issue is fixed in the Archicad 20 update 7005. Issue: The cursor in Archicad 20 build 7001 became dislocated, making it hard to work accurately, if the display is...
Affected version: Archicad 21 Build 5021| Severity: workaround applicable | ID: 241473 Issue With Archicad 21 Update 5021 release, having Favorites Palette open in a project will result in performance degradation affecting the responsiveness of Archi...
Affected versions: ARCHICAD 21 | Severity: Solution available Issue When you try to start a render of your 3D model with the CineRender Engine, the Rendering Process won't start, and you receive the following Error: "CineRender by MAXON add-on unexpe...
Affected versions: 21 (5011.0, v2.0) | Severity: workaround applicable | ID: 238045 Issue If you had to remove your Grasshopper-ARCHICAD Live Connection Add-on from your Mac computer for some reason, and then you try to reinstall it, the installation...
Affected version(s): ARCHICAD 19, 20, 21 and 22| Severity: workaround applicable | ID: 237195 Issue After the installation of macOS 10.13 High Sierra or macOS 10.14 Mojave, a user may experience an unexpected performance drop with Teamwork operations...
Applies to: Archicad v19 and above What is a Support Package Creating a Support Package may help the GRAPHISOFT Technical Support Team to more efficiently investigate an issue you experience with Archicad. The package captures the current state of yo...
Starting with ARCHICAD 9, it is possible to submit Crash reports online to Graphisoft. Click here if you want to read more about Graphisoft Bug Reporter. How to submit Crash Report In case a crash occurs select Send Now... to connect Graphisoft for s...
Affected version(s): ARCHICAD 19, 20 and 21 | Severity: workaround applicable| ID: 238618 Issue Projects show up greyed out in File Select dialog for “Place Hotlink…” if they are already opened by another user who uses macOS 10.13 High Sierra. It is ...
If you are working with ARCHICAD on macOS you might have faced the issue that sometimes between identical fills (or even inside a fill) you can see thin lines, either with the color of the background, or a darker shade of the solid fills' color (as s...
Known Issues Frequent ARCHICAD crashes after installing the latest AMD Video Card driver Affected version(s): ARCHICAD 18, 19, 20| Severity: workaround applicable | ID: 212350 NOTE: AMD has already fixed this issue and is planning to make it public w...
Affected version(s): 19, 20, 21 | Severity: workaround applicable/there is no workaround | ID: 231987 NOTE: it is planned to be fixed in an update of ARCHICAD Issue When you run ARCHICAD of two different versions at the same time, you can use the You...
Affected versions: All | Severity: not a Bug, workaround applicable | ID: 229504 Issue When you try to install Archicad, BIMcloud or the License Manager Tool on your newly installed macOS 10.13 High Sierra for the first time, you are prompted with th...
Affected version(s): BIMcloud / BIM Server 20 and 21 | Severity: workaround applicable | ID: #235201 Issue After the installation of BIMcloud or BIM Server version 20 or 21, a restart or shutdown of the computer will cause a black screen and/or spinn...
Affected versions: ARCHICAD 21 | Severity: solved | ID: 234948 Issue The custom ARCHICAD Touch Bar menu items are not available on macOS 10.13.0. Solution This is an incompatibility issue with macOS 10.13.0. The Touch Bar should work on macOS 10.13.1...
Affected versions: ARCHICAD 21 or older | Severity: fixed | ID: 234395 Issue When you open a Push menu from a toolbar, ARCHICAD may crash. Unfortunately there's no workaround for this issue at the moment, we will fix this for ARCHICAD 20 and 21 in an...
Affected versions: ARCHICAD 21 or older | Severity: fixed in an update, workaround applicable | ID: 230368 Issue: On your High Resolution display the cursor in ARCHICAD became unnaturally small, making it hard to work, even though the Display is Scal...
Affected version(s): BIMcloud 19, 20 and 21 | Severity: updated installer needed | ID: #229572 We released our updated installers for BIMcloud v21which are available from their original download links. Issue Running the uninstaller of BIMcloud v19, v...
Affected version(s): BIMcloud 19 and 20, BIM Server 19 and 20 | Severity: updated installer needed| ID: #229736 We released our updated installers for BIM Server 20 in the following languages: AUS, AUT, FRA, GER, INT, UKI and USA. Installers are avai...
Affected version(s): BIM Server 19, 20 and 21 | Severity: workaround applicable | ID: #229604 Issue Upgrade process of BIM Server v19, v20 and v21 to BIMcloud v21 will warn you on macOS 10.13 with “Can’t find/choose instance.” message. Workaround You...
Affected version(s): BIMcloud 21, BIM Server 21 | Severity: workaround applicable | ID: #229603 Issue During installation at the end of the configuration process of your BIMcloud 21 / BIM Server 21 you may get the following warning message: Workaroun...
Affected version(s): BIMcloud 19 and 20 | Severity: updated installer needed | ID: #229600 We released our updated installers for BIMcloud v21 which are available from their original download links. Issue Upgrade process of BIMcloud v20 Server to BIM...
Affected versions: ARCHICAD 21 and older | Severity: fixed Issue In List Type Dialog Views (like in Settings Dialogs, Favorites lists, Object lists, etc.), some icons and/or texts might be missing and/or the tabulation might be missing. See some exam...
Affected versions: ARCHICAD 21 or older | Severity: fixed | ID: 232873, 232903 Issue Switching the 2D Drawing Hardware Acceleration off in the Work Environment, causes the currently open 2D View tab to freeze. The cursor is still responsive, but no c...
Affected versions: ARCHICAD 21 or older | Severity: fixed | ID: 232905 Issue If you change the 3D Style in the 3D window from an OpenGL Style to a Vectorial Style, the currently open 3D View tab to freezes. The cursor is still responsive, but no chan...
Affected versions: 18 and 19 | Severity: workaround applicable (fixed in AC18 Update 7007 and AC19 Update 5005) Issue: When one starts Archicad 19 on Windows 10 Operating System, shadows under windows effect is switched off. This effect is the only t...
Affected versions: 17-19 | Severity: there is no workaround NOTE: Fixed in ARCHICAD 19 Update Build 6006 Open and Save dialogs can't be shrunk on Windows 10 platform. If you accidentally double click on the header and the dialog becomes full screen, ...
Affected version: 20 Solo INT, UKI | Severity: workaround applicable | ID: 216891 NOTE: The issue is fixed in all versions of Archicad 21 Solo Issue Archicad 20 Solo is generally slow in floor plan and becomes grey when panning with the INT and UKI d...
ARCHICAD saves 'Preferences' and 'Work Environment' files to ensure you find your own customized environment next time you start ARCHICAD. In rare cases, these files can become corrupt preventing ARCHICAD from starting or possibly causing crashes. In...
Before Installing Archicad 21 If you install Archicad the first time, these steps are recommended to check: Check the official System Requirements to make sure your computer is capable of running Archicad 21 You can find Archicad 21 System Requiremen...
Affected versions: All ARCHICAD versions | Severity: Workaround applicable | ID: 225917, 225992Apple has fixed this issue with the macOS 10.12.5 Update, released on 05.15.2017. Issue Upper part of the workspace may appear blank on macOS Sierra 10.12....
Affected version(s): Archicad 20 | Severity: workaround applicable | The issue is only present on macOS Issue When running Archicad Update installer the user gets this error: "Archicad 20 Update (xxxx) cannot access one or more files/folders in ..." ...
Affected version: 20 | Severity: workaround applicable | ID: 212777 Note: This issue is fixed in the Update 5025. Issue Undocked Palettes (Navigator, Renovation, Organizer, ) can cause navigation (pan/zoom) performance issues on Windows Operating Sys...
REPAIR Archicad If Archicad is already installed on your computer and you run the Archicad installer, an option is given to Repair the software. This process looks through the Archicad folder and replaces the installed components with a fresh copy fr...
Affected version(s): Archicad 20 | Severity: workaround applicable | ID: #220872 Issue Archicad doesn't start and the user gets a "Sorry, Archicad cannot run on this computer." alert. This issue is only in macOS. Cause If the hard drive's name contai...
Affected version: All ARCHICAD versions | Severity: workaround applicable | ID: 216680 NOTE: Apple has fixed this issue in a macOS Sierra update (10.12.1). Issue: Zooming became very fast on macOS 10.12 Sierra when using a Magic Mouse, Magic Track Pa...
Affected versions: ARCHICAD 20 and BIMcloud 19 & 20 | Severity: workaround applicable | ID: 216322 NOTE: GRAPHISOFT has already replaced all of its affected installers on the WEB, therefore the newly downloaded packages are unaffected by the below is...
Affected versions: 19 & 20 | Severity: workaround applicable | ID: 211620 NOTE: This issue was fixed in the ARCHICAD 20 Update 3016 and ARCHICAD 19 Update 7006. Issue: ARCHICAD 19 build 5005 & 6006 and ARCHICAD 20 build 3012 are crashing during start...
Affected versions: 19 & 20 | Severity: no workaround applicable | ID: 212527, 211498, 212504 NOTE: This issue was fixed in the latest ARCHICAD 20 Update 4012 and ARCHICAD 19 Update 7006. Issue: The GRAPHISOFT installed Quicklook Satellite and Spotlig...
Affected versions: BIM Server 20 build no. 3012 | Severity: workaround applicable | ID: 213358 NOTE: This issue was fixed in the latest ARCHICAD 20 Update. Issue: The BIM Server Manager will be Offline and cannot be restarted with the configurator if...
Gatekeeper – Security & Privacy Gatekeeper is built in Security option from OS X Mountain Lion on that prevents you from running potentially harmful applications. You can access its settings: Open System Preferences Security & Privacy General tab All...
Issue ARCHICAD 16, 17, 18, 19 crashes on Windows 7 and Windows 8 if Windows Update 2015-11-11 (KB3097877) is installed. Cause The recent update from Microsoft causing issues on not only ARCHICAD but on Outlook as well. Solution By now Microsoft publi...
Issue ARCHICAD might crash on laptops with dual graphic cards during the starting process. Cause The NVIDIA Shim Driver stops which is a component of the Optimus technology. Optimus technology allows the system to automatically switch between the int...
1. Windows File Explorer may unexpectedly close when you work with certain ARCHICAD files. This happens on computers where ARCHICAD 18 build 6000 or ARCHICAD 19 build 3003 is the latest version installed and GRAPHISOFT Shell Extension is active. (It ...
UPDATE: This error has been fixed in ARCHICAD 18 (build no. 7007) and 19 (build no. 4011). Affected versions: 19 or older | Severity: workaround applicable for 18 The issue is only present on OS X 10.11 - El Capitan. When a menu item is selected from...
Troubleshoot permission problems on Mac Issue: The installer of the Hotfix gives Archicad ## Hotfix ## cannot access one or more files/folder in message. Solution: As a first step make sure that you are logged in as an administrator user. In System ...
