Got a minute? We appreciate your feedback:

Graphisoft Learn survey
Installation & update
Read articles about program installation and update, hardware, operating systems, setup, etc.


New Bug Reporter from Archicad 24

From Archicad 24, the Bug Reporter went through a big overhaul in terms of design and functionality. This article will introduce the new function of the Bug Reporter and what's new from Archicad 24. You can learn more about the previous version of th...

wp-content_uploads_2020_09_GSreport_manual-open.png wp-content_uploads_2020_09_GSreport_crash-start.png wp-content_uploads_2020_09_GSreport_anonymous_description.png wp-content_uploads_2020_09_GSReport_bugID.png

3rd party installers for GRAPHISOFT products

In this article, you can find a list of additional software needed for installing or running GRAPHISOFT products. When you run the installer, it will automatically install those third-party products which are not yet installed, or which are out of da...

mtron Graphisoft

Crash on startup on Mac

Affected versions: ARCHICAD 23 | Severity: workaround applicable | ID: 262165 Issue ARCHICAD 23 cannot be launched by a specific user on Mac. The application crashes immediately. The Bug Report can be neither submitted (the error message refers to ne...

wp-content_uploads_2019_10_report_failed_to_send.png wp-content_uploads_2019_10_report-failed-to-save.png

Important Steps for BIMcloud / BIMcloud Basic Customers After macOS is Upgraded to macOS 10.15 Catalina

Affected version: BIMcloud 2019.4 Apple changed its security settings to enhance data security for its customers. As part of this progress, applications installed on macOS 10.15 Catalina and above must secure the user’s permission to access data. To ...

wp-content_uploads_2019_10_FDATool-3.png wp-content_uploads_2019_08_FDA_server.png wp-content_uploads_2019_08_FDA_manager.png wp-content_uploads_2019_08_FDA_deltacache.png

Archicad Installation

You can download the latest version of Archicad on Installation and startup troubleshooting guides Archicad 25 Archicad 24 Archicad 23 Archicad 22 Archicad 21 BIMcloud installation and configuration Educational Version Advan...

wp-content_uploads_archicadwiki_install--install.png wp-content_uploads_2016_06_giant-apple-logo-bw-232x300.png wp-content_uploads_2016_06_Windows_logo_–_2012_dark_blue.svg-e1529071408852.png

How to Save System Information of Your Computer

In case you experience an issue with ARCHICAD that is presumably related to your computer's hardware setup, technical support engineers will probably ask you to provide them with system information about your computer. The easiest and most comprehens...

Reset Permissions of the Graphisoft Folder on Mac OS

Permissions issues on Mac can cause issues with how ArchiCAD runs. Unfortunately the permissions repair in Disk Utility only applies to items factory installed items on the computer. Please follow the steps below to manually reset the permissions of ...


Gathering System Specifications

In certain situations Technical Support may request information regarding your computer. Please follow the steps below to create a file containing the system specifications of your computer. On Windows (Vista/7/8/8.1/10) 1. Click the Start button and...

Deleting the Graphisoft Registry Key on Windows

The Windows Registry is a database of settings for every Windows preference, application, user, and all attached devices for your computer. Please use special care when opening and making changes in the Registry Editor. As always, we recommend you ha...

wp-content_uploads_2018_09_Screen-Shot-2018-09-27-at-12.43.22-PM.png wp-content_uploads_2018_09_Screen-Shot-2018-09-27-at-12.43.31-PM.png

Accessing Hidden Files and Folders on Mac and Windows

Computers running both Windows and Mac operating systems have hidden folders and files. Sometimes it is necessary to access and remove these files when troubleshooting issues in ArchiCAD. Below are steps to access hidden files and folders on both pla...

wp-content_uploads_2018_09_Screen-Shot-2018-09-27-at-11.14.21-AM.png wp-content_uploads_2018_09_Screen-Shot-2018-09-27-at-11.14.34-AM.png wp-content_uploads_2018_09_Screen-Shot-2018-09-27-at-11.14.48-AM.png wp-content_uploads_2018_09_Screen-Shot-2018-09-27-at-11.14.55-AM.png

Graphics Cards Issues and Troubleshooting

Cross platform issues Archicad crashes with integrated Intel HD4600 graphics card on UHD monitor resolutions Issue Archicad may crash at some point while working on integrated Intel HD4600 graphics card with UHD resolutions. Cause The crash may eithe...

wp-content_uploads_2018_07_intel_HD_GPU_100px.jpg wp-content_uploads_2018_07_amd-dual-graphics-100px.png wp-content_uploads_2018_07_NVIDIA_Optimus_100px.jpg wp-content_uploads_2016_06_Info_18x18.png

Cosmetic glitches on macOS 10.14 Mojave

Affected version(s): All | Severity: Fixed in an Update | ID: 249683, 247735, 247717, 247748, 249322 Issue There are several small cosmetic glitches on the User Interface as a result of Apple's new User Interface developments. These can vary from mis...

wp-content_uploads_2018_08_wide-dialog-300x98.png wp-content_uploads_2018_08_missing-arrows-300x141.png wp-content_uploads_2018_08_icons-might-turn-black-300x157.png

Archicad 22 Install and Start-up Troubleshooting Guide

The latest Archicad version can be downloaded from GRAPHISOFT's Download area. Note: If you have Archicad 21 and wish to have Archicad 22 on your machine, you need to download and install Archicad 22. They will function as two separate programs. Ther...

wp-content_uploads_2018_06_HIDconvwarning22.png wp-content_uploads_2017_05_warning-300x142.png wp-content_uploads_2017_05_CineRender-Error-300x110.png
mtron Graphisoft


What is GRAPHISOFT Bug Reporter? GRAPHISOFT Bug Reporter is a program for reporting bugs, errors, crashes or other incorrect functionality of GRAPHISOFT products. It gathers information about your hardware configuration, system software and about GRA...

wp-content_uploads_2017_05_2017-05-04_15h21_15.png Info_18x18.png wp-content_uploads_2017_05_2017-05-04_15h20_13.png wp-content_uploads_2017_05_2017-05-04_15h03_38.png
mtron Graphisoft

Windows Vista

GRAPHISOFT products are supported on Pro and Enterprise editions and are compatible with Home and Educational editions. ARCHICAD 11-16 on Windows Vista ARCHICAD 11-16 versions are fully compatible with Windows Vista on both 32 and 64-bit systems. ARC...

Ed Brown Graphisoft Alumni

Print problems on macOS 10.13 or newer

Affected version(s): all versions on macOS 10.13 or newer | Severity: not a bug, workaround applicable Issue Some users can’t print in landscape mode on macOS 10.13 High Sierra or newer, the result is split into two portrait pages. Sometimes any othe...

wp-content_uploads_2018_03_print-problems-1024x721.png wp-content_uploads_2016_06_Info_18x18.png

Archicad 21 Update 5021 performance issues

Affected version: Archicad 21 Build 5021| Severity: workaround applicable | ID: 241473 Issue With Archicad 21 Update 5021 release, having Favorites Palette open in a project will result in performance degradation affecting the responsiveness of Archi...

Creating a Support Package

Applies to: Archicad v19 and above What is a Support Package Creating a Support Package may help the GRAPHISOFT Technical Support Team to more efficiently investigate an issue you experience with Archicad. The package captures the current state of yo...

wp-content_uploads_2018_01_Screen-Shot-2018-01-10-at-15.18.05.png wp-content_uploads_2018_01_Screen-Shot-2018-01-10-at-15.03.36-282x300.png wp-content_uploads_2018_01_Screen-Shot-2018-01-10-at-15.18.12-282x300.png

Crash Reports

Starting with ARCHICAD 9, it is possible to submit Crash reports online to Graphisoft. Click here if you want to read more about Graphisoft Bug Reporter. How to submit Crash Report In case a crash occurs select Send Now... to connect Graphisoft for s...

wp-content_uploads_archicadwiki_graphisoft-bug-reporter--bugreporter.png wp-content_uploads_archicadwiki_graphisoft-bug-reporter--submitter.png wp-content_uploads_archicadwiki_graphisoft-bug-reporter--bugid.png wp-content_uploads_archicadwiki_graphisoft-bug-reporter--no_network.png

Hotlink Manager’s File Select dialog fails to select files opened by different macOS 10.13 High Sierra user

Affected version(s): ARCHICAD 19, 20 and 21 | Severity: workaround applicable| ID: 238618 Issue Projects show up greyed out in File Select dialog for “Place Hotlink…” if they are already opened by another user who uses macOS 10.13 High Sierra. It is ...


Crash - Known Issues

Known Issues Frequent ARCHICAD crashes after installing the latest AMD Video Card driver Affected version(s): ARCHICAD 18, 19, 20| Severity: workaround applicable | ID: 212350 NOTE: AMD has already fixed this issue and is planning to make it public w...


Black screen occurs after restart or shutdown command if BIMcloud / BIM Server is installed on macOS 10.13 High Sierra

Affected version(s): BIMcloud / BIM Server 20 and 21 | Severity: workaround applicable | ID: #235201 Issue After the installation of BIMcloud or BIM Server version 20 or 21, a restart or shutdown of the computer will cause a black screen and/or spinn...

“GRAPHISOFT BIMcloud unregistering has failed!” warning while uninstalling BIMcloud on macOS 10.13 High Sierra

Affected version(s): BIMcloud 19, 20 and 21 | Severity: updated installer needed | ID: #229572 We released our updated installers for BIMcloud v21which are available from their original download links. Issue Running the uninstaller of BIMcloud v19, v...


“Can’t find/choose instance.” warning while upgrading BIM Server to BIMcloud on macOS 10.13 or newer

Affected version(s): BIM Server 19, 20 and 21 | Severity: workaround applicable | ID: #229604 Issue Upgrade process of BIM Server v19, v20 and v21 to BIMcloud v21 will warn you on macOS 10.13 with “Can’t find/choose instance.” message. Workaround You...


Contents of the 2D window freeze after turning the 2D Hardware Acceleration off on macOS 10.13 High Sierra

Affected versions: ARCHICAD 21 or older | Severity: fixed | ID: 232873, 232903 Issue Switching the 2D Drawing Hardware Acceleration off in the Work Environment, causes the currently open 2D View tab to freeze. The cursor is still responsive, but no c...


Shadows under windows effect is disabled by Archicad

Affected versions: 18 and 19 | Severity: workaround applicable (fixed in AC18 Update 7007 and AC19 Update 5005) Issue: When one starts Archicad 19 on Windows 10 Operating System, shadows under windows effect is switched off. This effect is the only t...

wp-content_uploads_2015_08_01-1024x554.png wp-content_uploads_2015_08_02.png

Unable to shrink the open-save dialog on Windows 10

Affected versions: 17-19 | Severity: there is no workaround NOTE: Fixed in ARCHICAD 19 Update Build 6006 Open and Save dialogs can't be shrunk on Windows 10 platform. If you accidentally double click on the header and the dialog becomes full screen, ...


Preferences Cleaning

ARCHICAD saves 'Preferences' and 'Work Environment' files to ensure you find your own customized environment next time you start ARCHICAD. In rare cases, these files can become corrupt preventing ARCHICAD from starting or possibly causing crashes. In...

Info_18x18.png Warning_18x18.png wp-content_uploads_2017_01_hidden-files-and-folders.png Warning_18x18.png

macOS 10.12.4 Update: crash & display issues

Affected versions: All ARCHICAD versions | Severity: Workaround applicable | ID: 225917, 225992Apple has fixed this issue with the macOS 10.12.5 Update, released on 05.15.2017. Issue Upper part of the workspace may appear blank on macOS Sierra 10.12....

wp-content_uploads_2017_03_intel-iris-display-issue-1.png wp-content_uploads_2017_04_Screen-Shot-2017-05-02-at-17.40.39.png

Archicad Update cannot access one or more files

Affected version(s): Archicad 20 | Severity: workaround applicable | The issue is only present on macOS Issue When running Archicad Update installer the user gets this error: "Archicad 20 Update (xxxx) cannot access one or more files/folders in ..." ...

mtron Graphisoft


Gatekeeper – Security & Privacy Gatekeeper is built in Security option from OS X Mountain Lion on that prevents you from running potentially harmful applications. You can access its settings: Open System Preferences Security & Privacy General tab All...

wp-content_uploads_archicadwiki_osxmountainlion--gatekeeper.png wp-content_uploads_WkUninstall.png wp-content_uploads_CmUninstall.png wp-content_uploads_Screen-Shot-2014-12-02-at-13.46.07.png
mtron Graphisoft

ARCHICAD crashes on laptops with dual graphic cards

Issue ARCHICAD might crash on laptops with dual graphic cards during the starting process. Cause The NVIDIA Shim Driver stops which is a component of the Optimus technology. Optimus technology allows the system to automatically switch between the int...

Troubleshoot hotfix installation problems

Troubleshoot permission problems on Mac Issue: The installer of the Hotfix gives Archicad ## Hotfix ## cannot access one or more files/folder in message. Solution: As a first step make sure that you are logged in as an administrator user. In System ...

wp-content_uploads_archicadwiki_install-hotfix--getinfo.png wp-content_uploads_archicadwiki_bugs-hotfixinstallwarningmessage--hotfixmac.png wp-content_uploads_2016_04_Warning_18x18.png wp-content_uploads_archicadwiki_install-hotfix--services.png