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Installation & update

Read articles about program installation and update, hardware, operating systems, setup, etc.


“GRAPHISOFT BIMcloud unregistering has failed!” warning while uninstalling BIMcloud on macOS 10.13 High Sierra

Affected version(s): BIMcloud 19, 20 and 21 | Severity: updated installer needed | ID: #229572 We released our updated installers for BIMcloud v21which are available from their original download links. Issue Running the uninstaller of BIMcloud v19, v...


“Can’t find/choose instance.” warning while upgrading BIM Server to BIMcloud on macOS 10.13 or newer

Affected version(s): BIM Server 19, 20 and 21 | Severity: workaround applicable | ID: #229604 Issue Upgrade process of BIM Server v19, v20 and v21 to BIMcloud v21 will warn you on macOS 10.13 with “Can’t find/choose instance.” message. Workaround You...


Contents of the 2D window freeze after turning the 2D Hardware Acceleration off on macOS 10.13 High Sierra

Affected versions: ARCHICAD 21 or older | Severity: fixed | ID: 232873, 232903 Issue Switching the 2D Drawing Hardware Acceleration off in the Work Environment, causes the currently open 2D View tab to freeze. The cursor is still responsive, but no c...


Shadows under windows effect is disabled by Archicad

Affected versions: 18 and 19 | Severity: workaround applicable (fixed in AC18 Update 7007 and AC19 Update 5005) Issue: When one starts Archicad 19 on Windows 10 Operating System, shadows under windows effect is switched off. This effect is the only t...

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Unable to shrink the open-save dialog on Windows 10

Affected versions: 17-19 | Severity: there is no workaround NOTE: Fixed in ARCHICAD 19 Update Build 6006 Open and Save dialogs can't be shrunk on Windows 10 platform. If you accidentally double click on the header and the dialog becomes full screen, ...


Preferences Cleaning

ARCHICAD saves 'Preferences' and 'Work Environment' files to ensure you find your own customized environment next time you start ARCHICAD. In rare cases, these files can become corrupt preventing ARCHICAD from starting or possibly causing crashes. In...

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Graphic Cards' Performance Review for Archicad 21

Windows Specific Recommendations OpenGL 2.0 compatible graphics card with on board memory of 1024 MB or more is recommended to fully exploit hardware acceleration capabilities. We do not recommend the following video cards: NVidia Quadro FX and Quadr...

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Graphisoft Shell Extension

WHAT IS THE GRAPHISOFT SHELL EXTENSION The Graphisoft Shell Extension is a utility which modifies your Windows shell in order to display the preview and the summary of the contents of Graphisoft related files, for example Archicad project and library...

mtron Graphisoft

macOS 10.12.4 Update: crash & display issues

Affected versions: All ARCHICAD versions | Severity: Workaround applicable | ID: 225917, 225992Apple has fixed this issue with the macOS 10.12.5 Update, released on 05.15.2017. Issue Upper part of the workspace may appear blank on macOS Sierra 10.12....

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Archicad Update cannot access one or more files

Affected version(s): Archicad 20 | Severity: workaround applicable | The issue is only present on macOS Issue When running Archicad Update installer the user gets this error: "Archicad 20 Update (xxxx) cannot access one or more files/folders in ..." ...

mtron Graphisoft

Multiprocessing and Archicad

Multiprocessing means the use of two or more Central Processing Units (CPUs) within a single computer system at the same time. The term also refers to the ability of a system to support more than one processor or the ability to allocate tasks between...

High Resolution Display Compatibility

This article describes the Retina Display compatibility with Graphisoft products. Archicad 20, Archicad 19 and Macs with Retina Display As technology goes ahead, high-resolution displays are becoming more and more popular. We, at Graphisoft have reco...

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Deployed Installation

This is an outdated article. For current deployed installation steps, please check our user guide. What is Software Deployment See details at Wikipedia. Deployed installation of update packages On Windows platforms you need to use the MSI package ava...

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Installation Package creation for Archicad 20

Archicad Network Installation (Instructions for BIM Managers) With a Commercial and certain Education licenses, GRAPHISOFT offers you the option of creating an Installation package that contains your company-standard settings. Using this installation...

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Virtual Memory Usage

When one works with large files (wants to view in 3D or render large models with ARCHICAD, send and receives into a large Teamwork file or do any other memory consuming operations) and ARCHICAD is crashing or is explicitly warning that it went out of...

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Mac OS X 10.8 Mountain Lion

Compatible versions Supported versions: GRAPHISOFT is maintaining compatibility for ARCHICAD 15, 16, 17 and 18 and connected products (BIMcloud, BIMx, BIM Server, BIM Server Manager) on OS X 10.8 Mountain Lion. Compatible, but not supported versions:...

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Gatekeeper – Security & Privacy Gatekeeper is built in Security option from OS X Mountain Lion on that prevents you from running potentially harmful applications. You can access its settings: Open System Preferences Security & Privacy General tab All...

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mtron Graphisoft


GRAPHISOFT used QuickTime, Apple's multimedia environment in legacy ARCHICAD versions. See how different ARCHICAD versions used QuickTime's technology's in detail below: ARCHICAD 18 and newer ARCHICAD 18 & newer doesn't install or use QuickTime. ARCH...


ARCHICAD crashes on laptops with dual graphic cards

Issue ARCHICAD might crash on laptops with dual graphic cards during the starting process. Cause The NVIDIA Shim Driver stops which is a component of the Optimus technology. Optimus technology allows the system to automatically switch between the int...

Hardware and software considerations

System requirements Official system requirements on GRAPHISOFT home page: BIMcloud 20 and BIM Server 20 BIMcloud 19 and BIM Server 19 BIMcloud 18 and BIM Server 18 Recommended hardware for GRAPHISOFT products: Recommended hardware on Help Center Oper...


Windows XP

GRAPHISOFT supports only "Professional" Edition officially, and none of the ARCHICADs were tested by GRAPHISOFT on "Home" Edition. However, since the two editions only differ in their feature set ("Professional" edition has additional features, e.g. ...

automata Graphisoft

Questions and Answers about 64-bit

What does "64-bit" mean? A 64-bit computer, operating system, or software application is able to use 64-bit wide memory addresses, while a "traditional" 32-bit computer, OS or software can only use 32-bit wide memory addresses. The maximum memory add...


Windows XP and 32-bit Support

ARCHICAD 16 is the last release of ARCHICAD to support Windows XP and any 32-bit operating system. The next major release of ARCHICAD will be 64-bit only, and will support only 64-bit Operating Systems, including Windows 7 and Windows 8. What does th...

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Troubleshoot hotfix installation problems

Troubleshoot permission problems on Mac Issue: The installer of the Hotfix gives Archicad ## Hotfix ## cannot access one or more files/folder in message. Solution: As a first step make sure that you are logged in as an administrator user. In System ...

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Rosetta is an emulated environment in Mac OS X that enables running applications compiled for PowerPC processors on newer Macs that use Intel processors. ARCHICAD 13 - ARCHICAD 13 and over are only available for Intel-based Macs. See the complete ARC...


Intel Mac platform

"MacTel" refers to the Intel-powered Macintosh platform. Apple abandoned the previously used PowerPC processors in favor of the Intel chips in 2006. This new platform also requires software vendors to release a new version of their products that run ...

automata Graphisoft